Returns & Refunds

Last updated: 1 October 2026. Draft for launch — align with your supplier return windows before publishing.

Overview

Because much of our catalog is drop-shipped heavy freight (modules, inverters, batteries), returns are limited. Please confirm SKU, voltage, and compatibility before you order. Call 705 346 0796 before sending anything back.

Damaged or short shipments

Note visible damage or shortage on the carrier delivery receipt before signing.
Photograph packaging, labels, and product damage within 48 hours of delivery.
Contact us with your order/quote number, photos, and the delivery receipt. We will open a freight or supplier claim and arrange repair, replacement, or refund as appropriate.

Wrong item / our error

If we shipped the wrong item, we will arrange return freight and a replacement or refund at no cost to you once the error is confirmed.

Change of mind

Unopened, resalable stock items may be returnable within 14 days of delivery with a prior RMA (return authorization) from us.
A restocking fee of up to 25% may apply (higher if the supplier charges more).
You pay return freight unless we agree otherwise in writing.
Often non-returnable: opened inverters/batteries, cut cable, special-order SKUs, clearance/discontinued items, and kit configurations built to your sizer choices once ordered from the supplier.

Refunds

Approved refunds are issued to the original payment method within a reasonable period after we receive and inspect the goods (or after a freight claim is settled). Freight is only refunded when the return is due to our error or a covered damage claim.

Warranty repairs

Manufacturer warranty claims are handled under the brand’s policy. We can help identify the correct channel; we are not the warrantor unless stated on the invoice.

How to start a return